Refund policy
We offer a 14-day return policy, which means you may request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it—unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at 11@11cetasea.com The return address is:
[No.102, Gunja-dong 60-64, Gwangjin-gu, Seoul, South Korea]
If your return is accepted, we’ll send you instructions on how and where to send your package, along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at 11@11cetasea.com
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate and resolve the issue.
Exceptions / Non-returnable Items
Certain items such as MTO (Make to Order)(personalized or custom products) are not eligible for return. If you have any concerns or questions about your specific item, please reach out to us.
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can then make a new purchase for the desired item.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our general policy, the item must be in the same condition you received it: unused, unworn, with tags, and in the original packaging. A receipt or proof of purchase is required.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 days have passed since we approved your return and you haven’t received your refund, please contact us at 11@11cetasea.com.